They promised free delivery around Black Friday time but it was a lie. The information was on the European website and I am from Italy. I contacted cs but there was not clear answer. The product seems to be good.
Hi Anna, thank you for sharing your experience and our apologies that apparently we have not met your expectations. Please send us an email so we can solve the problem. Most probably it was a technical issue which caused that you did not receive the discount as promised. contact@kabrita.nl. Thank you in advance.
Kabrita 2 Follow-on milk 800g DE/EN 6-pack
My baby has been in Kabrita 1 since his 4th week of life and it’s been the best choice we’ve made. He is growing well, and he is strong and healthy. What more could we ask for.
They didn’t send me by the day it was promise to , and I had to go back home . So I didn’t get the milk . Would like to get my money back .
Hi,
Thank you for reaching out.
Regarding my recent order, I would like to share some feedback.
First of all, the ordering and communication process was unfortunately confusing. As I mentioned earlier, the promotional email clearly stated “Buy 6, get 6 free,” but it did not specify that all 12 tins needed to be manually added to the cart. This led to misunderstanding and unnecessary back-and-forth, which was frustrating.
On a positive note, I appreciate that the issue was eventually resolved and the missing products were sent, even if it took some effort to get everything sorted out.
As for the Kabrita 2 Follow-on milk itself, I cannot give a product review yet. My baby is currently 5 months old, and this formula can only be given from 6 months onwards. I still have some of the stage 1 formula left, so I will be able to share an opinion about the stage 2 product later on.
Thank you.
Kb.2hónapos kora óta kapja a fiam a Kabrita tàpszert. Nem volt szèkrekedès,bírta a gyomra. Azóta is ezt vàsàrolom,most lesz 6hónapos,ajànlom!
The milk is perfect. But delivery…When I filled out the order delivery address on Kabrita website, it said 1-2 days delivery, but in reality it was 14 days. Also delivery box was torn, ine can was dented.
Dear Andrei,
Thank you for your feedback and kind words about our milk. We’re sorry to hear about the delivery delay and damaged packaging — that’s not the experience we want to provide. Please email us at info@kabrita.eu, and we’ll be happy to assist you further.
Kind regards,
Kabrita Team
Kabrita 2 Follow-on milk 800g DE/EN 6-pack
Great
Dear customer,
Thank you very much for your review. We truly appreciate that you took the time to share your experience with Kabrita.
Kind regards,
Kabrita Team
I didn't receive the delivery! And you're not responding.
You can take advantage of the baby's addiction to formula and deceive people like that! And the money isn't small.
Dear customer,
We are very sorry to hear about your experience and completely understand your frustration. This is certainly not the service we aim to provide. Please contact us via the contact form on our website with your order number and email address, so we can investigate this immediately and resolve it for you.
Kind regards,
Kabrita Team
No one responded to my letter and the cans arrived folded.
Dear customer,
We are very sorry to hear that your message was not answered and that your cans arrived damaged. This is absolutely not the experience we want our customers to have. Please contact us via the contact form on our website and include your order number, email address, and if possible, photos of the damaged cans, so we can look into this and find a suitable solution for you.
Kind regards,
Kabrita Team
Kabrita 2 Follow-on milk 800g
I really want to leave a better rating because the product is 5* good but three times my order arrived damaged with cans dented (1-20cm in size), once a can was missing the box had a big hole. I complained and received a decently packaged delivery then with the next purchase it returned to paper thin box. No return code, reimbursement on shipping costs. Too much hassle.
Dear customer,
Thank you for your review. We are very sorry that your orders have repeatedly arrived damaged and understand how frustrating this is. Damaged cans should not be used and can be returned. Please contact us via the contact form on our website with your order number and photos, so we can quickly arrange a refund or replacement.
Kind regards,
Kabrita Team
Unfortunately placed order for 10 boxes of Kabbrita 3 toddler milk formula and paid 320 euros and received nothing!!!
Dear Gabor,
We are very sorry to read about your experience and understand how concerning it must be to not have received your order. This is certainly not the service we aim to provide.
We would like to look into this matter for you as soon as possible. Could you please contact our customer service directly with your order number and payment details? This will allow us to quickly investigate and resolve the situation.
Your satisfaction is important to us, and we will do our best to ensure a solution is provided promptly.
Kind regards,
Kabrita Team